COVID-19 Hygiene Procedures

Stage 4 Restrictions update from the team at ReachHealth

 

We know these are worrying times and we’re all trying to do our best to look after family, friends and ourselves.

 

In light of the stage 4 restrictions in Melbourne, we want to reassure our clients that as an Allied Health Clinic we are classed as an essential service. As the Public Health Order currently stands we are open for Osteopathy & Acupuncture services.

As an essential service, we remain open

However, as many of you might be aware, there have been changes to our scope of practice and new requirements to which we must adhere to fulfill our responsibilities to our public health system.

 

What does this mean?
It means that as practitioners in order to treat you we have to demonstrate that:

a) you do not have any known symptoms of COVID, or satisfy any of the risk factors for COVID infection ie: close contact with a known or suspected case.

b) you are in clinical need of treatment that cannot be delayed until the predicted end of Stage 4 restrictions.

 

Prior to your appointment you will be required to complete and sign a declaration as to the urgency of your need for treatment, that you do not have any known symptoms of COVID, or satisfy any of the risk factors for COVID infection eg: close contact with a known or suspected case.

 

Without this completed unfortunately our practitioners will not be able to proceed with your appointment.

We also have the option of Telehealth consultations if you would like help from your practitioner but don’t feel the need to/or want to attend the clinic in person. Call reception on 1300 696 783 for this option.

 

All of our practitioners are also contactable via email – [email protected]

 

Rest assured we’re taking our responsibility to keep you and our team of practitioners safe as seriously as ever.

 

What we are doing:

Our cleaning procedures are already very thorough; however, we are taking extra time to clean and disinfect so Reach Health remains a safe and welcoming space for our patients:

  • Treatment tables are being sanitised and linen changed after each patient.
  • Practitioners are required to wear a face mask and eye covering at all times.
  • Antibacterial handwash is available in all treatment rooms and bathroom.
  • Hand sanitiser available in reception, all treatment rooms and the bathroom.
  • We have a limit of 4 people in our reception space and markers on the floor to guide you in keeping physically distant from other patients and practitioners.

 

What we ask of you:

NOT to attend the clinic if:
– You are awaiting COVID test results OR have been advised to isolate.

  • You are not feeling well or have a fever
  • You live in an identified “hot spot”
  • You have, or anyone you live with has, returned from overseas in the last month OR has been in contact with someone who has returned in the last month
  • You have, or anyone you live with has, been in contact with a confirmed or suspected case of COVID-19

 

When attending the clinic:

  • Prior to your appointment you will be required to complete and sign a declaration as to the urgency of your need for treatment, that you do not have any known symptoms of COVID, or satisfy any of the risk factors for COVID infection eg: close contact with a known or suspected case
  • Without this completed unfortunately our practitioners will be unable to proceed with your appointment
  • Wear your mask/face covering
  • Sanitise your hands when you arrive
  • Physically distance from other patrons whilst in reception
  • You are also very welcome to wait outside the clinic (Melbourne weather permitting)
  • If you wish to do so please ring the bell on the front table when you arrive and then stand in view of the front desk
  • Your practitioner will give you a wave once they have sanitised the treatment room & they’re ready for you to come in
  • You will have your temperature checked before being invited into the treatment room

 

What else you can do:

  • Wash your hands frequently with soap and water or an alcohol-based hand sanitizer
  • Avoid touching your face, eyes, mouth, and nose
  • Practice safe physical distancing
  • Increase ventilation in your work space, home, and while driving
  • If you want to continue to stay active but aren’t feeling safe visiting your local gym, we encourage you to take advantage of these 7-min workouts you can do at home
  • We encourage you to be aware and updated. Here are links to useful information from official channels that you can check from: [WHO Latest Updates] [DHHS.vic Daily Update] [DHHS.vic About coronavirus]
If ongoing pain, fatigue, stress or other health issues are affecting your quality of life, then we are here to help you. Just call 1300 696 783 or Book Online. Find out for yourself how much we can help you.